Privacy Policy

This Privacy Policy describes how SRIIO Private Limited ("Medhvi", "we", "us", or "our") collects, uses, and handles information when you visit medhvi.com or interact with our services. We are committed to protecting your privacy in accordance with India's Digital Personal Data Protection Act, 2023 (DPDPA) and applicable law.

1. Who We Are

Medhvi is a brand of SRIIO Private Limited, a technology company registered in India. Our registered address and data protection contact details are listed at the end of this policy.

Medhvi builds two products: Clinic OS (practice management software for independent clinics) and Arogya (an AI health companion for patients). Both products are currently in development. This policy covers the Medhvi website and any pre-launch interactions (such as contact forms and waitlist registrations).

2. Information We Collect

Information you provide to us

When you contact us, join a waitlist, or register interest in early access, we collect the information you submit — typically your name, email address, clinic name (if applicable), and the content of your message.

Information collected automatically

When you visit this website, we may collect standard server log data, including your IP address, browser type, pages visited, and time of visit. This data is used solely for operating and improving the website and is not used for tracking or advertising.

We do not use third-party advertising trackers, analytics SDKs, or behavioural profiling tools on this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and messages
• Notify you when a product you requested access to becomes available
• Operate and improve this website
• Comply with our legal obligations

We do not use your information for automated decision-making or profiling. We do not use it to show you advertising.

4. Health Data

This website does not collect health or medical data. When Clinic OS and Arogya launch, both products will operate under dedicated, product-specific privacy policies that address health data in full. Health data collected within those products will be governed by strict controls appropriate for sensitive personal data under the DPDPA and applicable health regulations.

The core commitment is stated plainly: patient data collected within Medhvi products will never be sold, never shared with insurers or advertisers, and never used for any purpose other than delivering care to the patient it belongs to.

5. Sharing of Information

We do not sell your personal data. We do not share it with third parties except in the following limited circumstances:

• Service providers. We may share data with trusted vendors who process it on our behalf (for example, email delivery services). These vendors are bound by data processing agreements and may not use your data for their own purposes.
• Legal obligations. We may disclose information when required to do so by law, court order, or a government authority with lawful jurisdiction.
• Business transfers. If Medhvi or SRIIO Private Limited is involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a materially different privacy policy.

6. Data Storage and Security

Data collected through this website is stored on infrastructure located in India or within jurisdictions that provide an adequate level of protection under Indian law. We implement security measures appropriate to the sensitivity of the data — including encryption in transit and access controls.

No system is entirely without risk. If you have reason to believe your interaction with us has been compromised, contact us immediately at the address below.

7. Retention

We retain contact and waitlist data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. If a product you signed up for does not launch, or if you withdraw your interest, we will delete your data on request.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Erase your personal data (subject to legal obligations)
• Withdraw consent where processing is based on consent
• Nominate a person to exercise these rights on your behalf
• File a complaint with the Data Protection Board of India

To exercise any of these rights, write to us at privacy@medhvi.com. We will respond within the timeframe required by applicable law.

9. Cookies

This website does not use persistent cookies for tracking or advertising. Functional session data may be used where strictly necessary for website operation. No consent banner is required for this usage under applicable law.

10. Children

This website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy as our products and legal obligations evolve. Material changes will be notified on this page with an updated date. We encourage you to review this policy periodically.

12. Contact

For privacy-related questions or to exercise your rights:

SRIIO Private Limited
Attn: Privacy
privacy@medhvi.com